FAQ's

  • 01 What is the difference between the Mobile App and the Mobile Website

    Our Mobile Apps are native Apps that can be downloaded and installed on your compatible mobile device, while the Mobile Website is a web portal that runs directly in the mobile browser on your smart phone or other mobile device. Both the native Apps and the Mobile Website allow you to access your account information, view news releases, report an outage, or contact somidax directly from your mobile device.
  • 02 Is my phone supported?

    Our Mobile Apps are supported on the following platforms:

    • iOS (iPhone, iPod touch, and/or iPad)
    • Android 2.2
    • Android 2.3
    • Android 2.3.2
    • Android 4.3.3 and above 
    Our Mobile Website supports the following browsers:
    • Google Chrome on Android OS 2.2 and above
    • Safari on iOS 4.2 and above
    • Internet Explorer on Windows Phone 7
    • BlackBerry browser on BlackBerry OS 6 and above

     

  • 03 Is the Mobile App secure?
  • Yes! All critical information is encrypted and no personal information is stored on your mobile device. However, mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
  • 04 Somidax Marketplace - We Offer Safe Shopping Guarantee

    Just like new items sold on marketplace.somidax.net, all Marketplace purchases are covered by the Safe Shopping Guarantee. Please note that all transactions are processed using the secure servers - none of your payment information ever reaches the seller.

  • 05 WHY SHOULD I USE SOMIDAX TRADE WALLET?

    There are many reasons to start using IT Here are a few of our favorites: Digital asset and tokens was named the top performing currency four of the last five years.
    As a global asset you can send bitcoin to anyone, anywhere in the world without worrying about cross border remittance fees 
    Keeping your assets safe in a non-custodial wallet (like Blockchain’s) means there is no entity that can lock you out of your funds 
    It’s globally inclusive -- bitcoin is enabling millions across the globe to transact, save, and hedge their way to a better financial future,